RDS-Tools is excited to announce the launch of RDS-Remote Support version 3.4. This latest update introduces a groundbreaking feature - Wake-on-LAN (WoL), alongside a range of enhancements. With this innovative addition, support agents can effortlessly power on disconnected PCs, enabling unattended remote support at any time, without any limitations.
RDS-Remote Support's core strength lies in its ability to offer unattended access and block user inputs. This means that support agents can provide uninterrupted assistance, whether the user is at their desk and in need of immediate help or away from their workstation. By harnessing the power of RDS-Remote Support, agents can now deliver uninterrupted support, ensuring seamless resolution of any technical challenge.
The newly introduced WoL solution takes remote support convenience and effectiveness to new heights by allowing agents to remotely power on disconnected PCs. With a simple click, support personnel can wake up the target machine, establish a secure connection, and remotely take control. This streamlined process eliminates the need for users to be physically present, resulting in significant time savings and increased productivity for both support agents and end users.
The newly integrated WoL solution takes the convenience and effectiveness of remote support to unprecedented levels by empowering agents to remotely power on disconnected PCs. With a simple click, support personnel can wake up the target machine, establish a secure connection, and gain remote control. This streamlined process eliminates the need for users to be physically present, resulting in significant time savings and increased productivity for both support agents and end users.
Enhancements for Optimal Remote Support
In addition to the remarkable WoL feature, RDS-Remote Support version 3.4 introduces several other enhancements to optimise the support process:
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Elimination of the previous limitation of one Remote Support client per server: Users can now connect multiple Remote Support clients to a single server, expanding their support capabilities and streamlining their workflow.
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Introduction of a Startup Menu shortcut for easy access to the client: The updated version simplifies the user experience by providing a convenient shortcut in the Startup Menu, ensuring effortless access to the Remote Support client.
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Activation of unattended access through the command line: Agents can now activate unattended access via the command line, enhancing flexibility and enabling automation in their support operations.
These enhancements empower support agents, elevating their ability to provide efficient and uninterrupted assistance. By removing limitations and introducing user-friendly improvements, RDS-Remote Support guarantees a seamless support experience for both agents and end users.
To delve deeper into the new WoL feature and its configuration, users can visit the
dedicated documentation page
This comprehensive guide offers invaluable insights into leveraging the WoL solution for unattended remote support.
For those interested in exploring the power of RDS Remote Support, a trial version of the product can be
downloaded for free
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