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By integrating Freshdesk, RDS-Remote Support brings a new level of efficiency to support teams, enabling them to handle issues more effectively and improve service quality.
With this new integration, administrators can easily enable the Freshdesk feature in the Administration Console. Support agents can then link their remote support sessions directly to Freshdesk tickets. Once a session ends, RDS Remote Support automatically compiles the chat history, crucial uploaded files, and key details about the remote computer’s system. This information is added as a private note to the corresponding Freshdesk ticket, ensuring that support records are comprehensive and well-organised. This seamless connection between RDS Remote Support and Freshdesk helps reduce administrative tasks and enhances overall customer service.
Optimize Your Support with Freshdesk Integration in the Latest RDS Remote Support Release
This new feature is already being utilized by RDS-Tools' internal support team, who have reported significant improvements in their ticket management process. With this update, RDS-Tools continues to prioritise customer feedback and innovation, providing tools that enable support teams to operate more efficiently.
RDS-Tools invites all current users to update to the latest version and take advantage of this powerful integration. New users can also experience the benefits of RDS-Remote Support with a free 15-day trial. Don’t miss the opportunity to elevate your support process with seamless Freshdesk integration.
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Update or start your free 15-day trial here:
https://rds-tools.com/rds-remote-support/
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