We've detected you might be speaking a different language. Do you want to change to:
RDS TOOLS BLOG
RDS-Tools is excited to announce the latest release of RDS-Remote Support, now equipped with full Freshdesk Integration. Freshdesk, a renowned cloud-based customer support platform, helps businesses efficiently manage and streamline their support tickets.
)
By integrating Freshdesk, RDS-Remote Support brings a new level of efficiency to support teams, enabling them to handle issues more effectively and improve service quality.
With this new integration, administrators can easily enable the Freshdesk feature in the Administration Console. Support agents can then link their remote support sessions directly to Freshdesk tickets. Once a session ends, RDS Remote Support automatically compiles the chat history, crucial uploaded files, and key details about the remote computer’s system. This information is added as a private note to the corresponding Freshdesk ticket, ensuring that support records are comprehensive and well-organised. This seamless connection between RDS Remote Support and Freshdesk helps reduce administrative tasks and enhances overall customer service.
Optimize Your Support with Freshdesk Integration in the Latest RDS Remote Support Release
This new feature is already being utilized by RDS-Tools' internal support team, who have reported significant improvements in their ticket management process. With this update, RDS-Tools continues to prioritise customer feedback and innovation, providing tools that enable support teams to operate more efficiently.
RDS-Tools invites all current users to update to the latest version and take advantage of this powerful integration. New users can also experience the benefits of RDS-Remote Support with a free 15-day trial. Don’t miss the opportunity to elevate your support process with seamless Freshdesk integration.
👉 Update or start your free 15-day trial here: https://rds-tools.com/rds-remote-support/
Your RDS Tools Team
Simple, Robust and Affordable Remote Access Solutions for IT professionals.
The Ultimate Toolbox to better Serve your Microsoft RDS Clients.
Get in touch
Related Posts
)
Learning how to restart Remote Desktop efficiently is crucial for maintaining productive, stable remote environments. This guide provides actionable steps and explores how RDS-Tools’ powerful solutions enhance the restart experience, ensuring seamless session management with robust security and monitoring features.
)
A guide on how to set up unattended access in TeamViewer, followed by information on RDS-Remote Support as a powerful alternative for IT administrators.
)
A step-by-step guide for a secure and scalable implementation of remote applications on Windows Server using RemoteApp, a feature of Remote Desktop Services. This comprehensive guide provides a step-by-step process for IT professionals and Microsoft resellers.
)
The release of a macOS client for RDS-Remote Support marks a significant leap forward in extending seamless remote support capabilities to Mac users.
