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Join 500,000+ companies
already using RDS Tools
/month (billed yearly)
/month (billed yearly)
/month (billed yearly)
The number of remote support sessions (connections between controller and controlled) that can be set up at the same time.
The users in a company who are assigned to a specific license (e.g. a Corporate license) and can use this license to control remote computers.
The number of registered remote devices that can be controlled in unattended mode.
The number of remote devices that can be controlled.
Support agents can take control of the screen, mouse, and keyboard of remote computers. The end-user can allow the agent to take control in one mouse click.
Securely control a remote computer without the user being present in front of it.
Support agents can take control of macOS/Windows devices from their macOS/Windows devices. Everything is possible!
Both the support agent and the end-user have a tailored chat box allowing them to talk with each other.
Both the agent and the end-user can upload and share files with each other.
Support agents can execute keyboard commands such as ctrl+alt+del or start the Task Manager on remote computers.
Support agents have access to all displays on a remote computer using a multi-monitor configuration.
Support agents can use the clipboard functionality to copy-paste between their device and the remote computer.
This feature can be enable/disabled by the support agent.
Agents can view OS, hardware and user account data from the remote computer.
Wake and access remote computers on low power mode without any human interaction with the Wake-on-LAN (WoL) feature.
Videos runs smoothly, even in High Definition.
Automatically adapts to any screen size.
Record a session and save it as a video file.
Take a screenshot during a session in one click.
Block user inputs to avoid any conflicts. The user can regain control with a simple shortcut if necessary.
UAC (User Account Control) windows are fully supported.
Customize the support agent profile, the banner and the logo of your support environment for ideal end-user and support agent experiences.
Access and export the history of all past sessions.
Updates are automatic and silent, no action required on your side.
Our worldwide support team is here to help you whenever you need.
The support agent can easily change the language of the remote support interface.
With this feature, you will be able to link remote support sessions with Freshdesk tickets, streamlining your support workflow.
One support agent can connect simultaneously to several remote computers.
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Several support agents can simultaneously connect to the same remote computer.
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Self-host RDS Tools Remote Support (50 concurrent connections minimum)
This Add-On will be available soon at no extra cost.
Coming soon
Coming soon
Coming soon
* excluding tax
Up to 1 concurrent connection
Unlimited users & devices
/month (billed annually)
| Features | Starter |
Business
|
Corporate |
|---|---|---|---|
|
Concurrent connections (Channels) The number of remote support sessions (connections between controller and controlled) that can be set up at the same time. |
1 | 5 | 10 |
|
Licensed users The users in a company who are assigned to a specific license (e.g. a Corporate license) and can use this license to control remote computers. |
∞ | ∞ | ∞ |
|
Unattended managed devices The number of registered remote devices that can be controlled in unattended mode. |
∞ | ∞ | ∞ |
|
Devices to connect to The number of remote devices that can be controlled. |
∞ | ∞ | ∞ |
|
Access & control computers remotely Support agents can take control of the screen, mouse, and keyboard of remote computers. The end-user can allow the agent to take control in one mouse click. |
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Secure unattended access Securely control a remote computer without the user being present in front of it. |
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Connect from/to macOS device Support agents can take control of macOS/Windows devices from their macOS/Windows devices. Everything is possible! |
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Chat box Both the support agent and the end-user have a tailored chat box allowing them to talk with each other. |
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File transfer Both the agent and the end-user can upload and share files with each other. |
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Remote command prompt Support agents can execute keyboard commands such as ctrl+alt+del or start the Task Manager on remote computers. |
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Multi-monitor support Support agents have access to all displays on a remote computer using a multi-monitor configuration. |
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Clipboard synchronization Support agents can use the clipboard functionality to copy-paste between their device and the remote computer.This feature can be enable/disabled by the support agent. |
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Remote computer information Agents can view OS, hardware and user account data from the remote computer. |
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Fast video streaming Videos runs smoothly, even in High Definition. |
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Dynamic screen resolution Automatically adapts to any screen size. |
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Session recording Record a session and save it as a video file. |
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Easy screenshots Take a screenshot during a session in one click. |
| More Features | Starter |
Business
|
Corporate |
|---|---|---|---|
|
Block user inputs Block user inputs to avoid any conflicts. The user can regain control with a simple shortcut if necessary. |
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Compatible with UAC UAC (User Account Control) windows are fully supported. |
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Custom branding Customize the support agent profile, the banner and the logo of your support environment for ideal end-user and support agent experiences. |
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Reporting Access and export the history of all past sessions. |
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Automatic updates Updates are automatic and silent, no action required on your side. |
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Online support Our worldwide support team is here to help you whenever you need. |
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Translations The support agent can easily change the language of the remote support interface. |
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Multi-session support One support agent can connect simultaneously to several remote computers. |
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Multi-agent support Several support agents can simultaneously connect to the same remote computer. |
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Connect from Android device This Add-On will be available soon at no extra cost. |
Soon | Soon | Soon |
MOST POPULAR
Up to 5 concurrent connections
Unlimited users & devices
/month (billed annually)
Up to 10 concurrent connections
Unlimited users & devices
/month (billed annually)
Frequently asked questions
Yes, we offer a fully-featured 14-day free trial. You can download it here.
Yes, please send us a purchase order (PO) by mail at
[email protected]
and we will send you an invoice with instructions.
In your mail, please include:
- Name and address of the company
- VAT number (for EEC companies)
- Desired license (Starter / Business / Corporate)
- Desired number of licenses
This is a subscription, it will automatically renew annually.
You can cancel your subscription at any time, and you'll keep your access until the end of the billing period.
Depending on where you live, local taxes may apply and will be added to the total price during the checkout process.
In this case, you'll be able to enter your tax ID (VAT/GST/etc.) on the last step of the checkout.
Yes, support and all future updates are included in the subscription.
If you already bought a license, you can upgrade/renew or manage it on this page.
Yes. Starting from 50 concurrent connections, we can help you self-host RDS Tools Remote Support. For that, please contact us here.
Of course, we will be happy to help. Simply contact us here.
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